BetPro360 Privacy Policy – Your Data, Your Rights, Our Responsibility

BetPro360 operates this Privacy Policy to be clear about what happens to your personal information when you use our platform. If you are a registered player from Pakistan — or anywhere else — this policy applies to you fully and completely. We want you to understand it, not just agree to it without reading. That is why we have written it in plain, straightforward English rather than dense legal language.

When you create a BetPro360 account, deposit PKR, place a bet on cricket or PSL, play Aviator or any other crash game, or contact our support team, you are sharing information with us. This policy explains exactly what that information is, how we handle it and what control you have over it. BetPro360 takes data privacy seriously — not because we are legally required to, but because we believe our Pakistani players deserve to know exactly how their information is being treated.

This Privacy Policy should be read alongside our Terms and Conditions. Together, they form the complete framework governing your relationship with BetPro360. If you have questions at any point after reading this policy, our support team is available around the clock at support@betpro360.ws.

BetPro360 collects only the information that is necessary to provide you with a working account and a safe, fair betting experience. Below is a complete picture of the categories of personal data we may hold about you:

BetPro360 does not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, or health information unless this is directly required for responsible gaming compliance — for example, if you request self-exclusion and provide context about a health condition. In such cases, the information is handled with the highest level of discretion and is used solely for the purpose you provided it.

BetPro360 collects personal data through the following channels. Understanding these channels helps you understand exactly what information reaches us and when:

• Direct input at registration: When you create your BetPro360 account, you provide your name, mobile number and other basic details directly. This is the primary source of identity and contact data.
• Deposit and withdrawal transactions: When you transfer PKR via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer or card, we receive transaction references and payment method identifiers as part of the payment process.
• Gameplay activity: Every bet you place, every game you open, every cashout you trigger on BetPro360 is logged against your account. This forms your transaction and usage history.
• Identity verification (KYC): When you submit documents for verification, those documents are transmitted to our compliance team via encrypted upload and processed within our secure systems.
• Cookies and technical tracking: BetPro360 uses cookies and similar technologies to understand how the platform is used, maintain your login session and improve performance. See Section 9 for full cookie details.
• Customer support interactions: When you contact BetPro360 via email or chat, records of those conversations are stored to ensure consistency and quality of service.
• Referral programme: If a friend refers you to BetPro360 via the Refer a Friend programme, your account may be linked to your referrer's account for the purposes of calculating and paying the referral reward.

BetPro360 uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything that you would not reasonably expect given our relationship as a betting platform and player. The primary purposes for which we use your data are:

• Account management: To create, maintain and secure your BetPro360 account, process your logins and enable you to access all platform features.
• Transaction processing: To handle your PKR deposits and withdrawals via Easypaisa, JazzCash and other supported payment methods accurately and securely.
• Bet settlement: To record your bets, calculate outcomes using our certified odds and RNG systems, and credit your winnings to your account correctly.
• Identity verification and fraud prevention: To verify that you are who you say you are, that you meet the minimum age requirement of 18, and to detect and prevent fraudulent activity on your account or the broader platform.
• Regulatory compliance: To meet our anti-money laundering (AML) and Know Your Customer (KYC) obligations, and to cooperate with any lawful requests from relevant authorities.
• Platform improvement: To analyse aggregated usage patterns and improve the BetPro360 experience — page performance, game loading times, betting market quality and mobile responsiveness on Pakistani networks.
• Communications: To send you essential account notifications, security alerts, deposit confirmations and withdrawal receipts. We may also send you information about BetPro360 promotions that you are eligible for, unless you have opted out of marketing communications.
• Responsible gaming: To support your responsible gaming tools — deposit limits, session trackers, self-exclusion and other controls — by linking them to your verified identity.

BetPro360 does not sell, rent or trade your personal data to any third party. Full stop. However, there are limited circumstances in which your data may be shared with carefully vetted third parties as part of delivering the BetPro360 service to you:

• Payment processors: When you deposit or withdraw PKR, your payment details are transmitted to your chosen provider — Easypaisa, JazzCash, NayaPay, SadaPay or a card processor. These providers have their own privacy policies and security standards.
• Identity verification providers: BetPro360 may use specialist third-party identity verification services to validate the documents you submit for KYC. These providers process your data under strict data processing agreements and are not permitted to use it for any other purpose.
• Game providers: For externally developed games hosted on BetPro360 (such as crash games or live dealer titles), game providers may receive your player identifier and bet data to operate the game. They do not receive your full personal details.
• Legal and regulatory authorities: BetPro360 will share data with law enforcement, financial regulatory authorities or courts when required to do so by a valid legal order. We do not volunteer player data to authorities beyond what is legally required.
• Group companies: BetPro360 may share data within its corporate group for internal operational, compliance and audit purposes. All group companies are bound by the same data protection standards as BetPro360 itself.

Any third party that receives your personal data from BetPro360 is contractually required to handle it securely, use it only for the agreed purpose, and not share it further. BetPro360 remains responsible for ensuring these obligations are met.

Given that BetPro360 handles real PKR transactions — deposits via Easypaisa and JazzCash, withdrawals to bank accounts, card payments — payment data is one of the most sensitive categories of information we handle. We treat it accordingly.

BetPro360 does not store full card numbers, CVV codes or mobile money PINs on our servers. Card payments are processed by a PCI-DSS compliant payment gateway; we only retain a tokenised reference that allows us to process future transactions without re-exposing your card details. Similarly, Easypaisa and JazzCash transactions are processed via secure API connections — BetPro360 stores only the transaction reference and the amount, not your mobile money credentials.

All PKR transaction records are retained for a minimum of five years to meet financial compliance and anti-money laundering obligations. This retention period applies even if your BetPro360 account is closed during that window.

BetPro360 invests significantly in the technical and organisational measures needed to keep your personal data safe. These measures are reviewed and updated on a regular basis to address evolving threats. Here is what we have in place:

• 256-bit SSL encryption: All data transmitted between your device and BetPro360 is encrypted in transit. This applies to your login, your bets, your deposit requests and any other data exchange with the platform.
• Data encryption at rest: Sensitive data stored in BetPro360 databases — including identity documents and payment references — is encrypted at rest using AES-256.
• Access controls: Only BetPro360 personnel with a legitimate operational need can access player personal data. Access is logged, audited and revoked immediately upon the end of employment or a change in role.
• Two-factor authentication: BetPro360 encourages all players to enable two-factor authentication (2FA) on their accounts. Staff with access to player data systems are required to use 2FA.
• Regular security audits: BetPro360 conducts regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Fraud detection: Automated systems monitor account activity for unusual patterns — multiple login attempts, unusual withdrawal requests, device changes — and flag them for review before action is taken.

While BetPro360 takes every reasonable step to protect your data, no internet-based system is entirely immune to risk. In the unlikely event of a data security incident that may affect your personal information, BetPro360 will notify affected players promptly and take immediate steps to contain and investigate the incident.

BetPro360 does not hold your personal data for longer than is necessary. Retention periods are set based on the purpose for which the data was collected and any applicable legal or regulatory requirements:

• Active account data (name, contact details, preferences) — retained for the lifetime of your account plus a period of up to two years after closure, to handle any outstanding disputes or queries.
• Financial transaction records (deposit/withdrawal history, bet records, PKR amounts) — retained for a minimum of five years to meet AML and financial compliance obligations.
• KYC verification documents (CNIC copies, selfies, utility bills) — retained for five years from the date of verification or account closure, whichever is later, in accordance with regulatory requirements.
• Customer support records — retained for three years from the date of the interaction, to support resolution of any follow-up queries or escalations.
• Technical and usage data (logs, IP addresses, device data) — retained for up to twelve months for fraud prevention and security purposes.
• Marketing preferences — retained for as long as your account is active. Opted-out preferences are retained indefinitely to ensure we do not accidentally re-enrol you in marketing communications.

When retention periods expire, BetPro360 securely deletes or anonymises the relevant data so that it can no longer be linked back to you personally.

BetPro360 uses cookies and similar technologies to make the platform work correctly, improve your experience and understand how the platform is used. Cookies are small text files stored on your device when you visit BetPro360. They do not contain your password or financial information.

The types of cookies used on BetPro360 are:

• Essential cookies: These are required for the platform to function at all — maintaining your login session, remembering your preferences and enabling secure bet placement. You cannot opt out of essential cookies and continue to use BetPro360.
• Analytics cookies: These help BetPro360 understand which pages are most visited, how long sessions last and where technical issues occur. Data collected is aggregated and anonymised; it does not identify you personally.
• Functional cookies: These remember choices you make — such as your preferred language or display settings — to save you re-entering preferences each visit.
• Marketing cookies: These may be used to show you relevant BetPro360 promotions within the platform based on your activity. We do not use third-party advertising networks that track you across other websites.

You can manage or disable non-essential cookies through your browser settings at any time. Note that doing so may affect how BetPro360 functions. For most Pakistani players using Chrome or Samsung Internet on Android, cookie settings are accessible via the browser's Privacy menu.

As a BetPro360 player, you have meaningful rights over the personal data we hold about you. These are not just policy statements — they are practical options you can exercise at any time by contacting us at support@betpro360.ws.

BetPro360 is strictly an adult platform. Our services are not directed at, and we do not knowingly collect personal data from, anyone under the age of 18. Every new account registration on BetPro360 includes an age declaration, and our compliance team conducts age verification as part of the KYC process.

If BetPro360 discovers or is notified that personal data has been collected from an individual under 18, we will immediately suspend the account in question, delete the personal data involved and refund any deposits to the original payment method. Winnings generated during that period will not be paid out.

Parents or guardians who believe a minor may be using BetPro360 are encouraged to contact us immediately at support@betpro360.ws with the subject line "Underage Account". We take these reports extremely seriously and act on them without delay. We also recommend installing parental control software on shared devices to prevent unauthorised access to online betting platforms by minors.

BetPro360 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable legal requirements. When we make material changes — ones that meaningfully affect how we use your personal data or what rights you have — we will notify you by email to your registered address or via a notification displayed at your next login.

The "Last updated" date at the top of this page always reflects the date the current version was published. If you disagree with any changes to this Privacy Policy, you should cease using BetPro360 and contact us to request account closure. Your continued use of the platform after a revised policy has been published and notified constitutes your acceptance of the updated terms.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data BetPro360 holds about you, please get in touch. Our support team handles all privacy-related queries with care and confidentiality. For the fastest response on data rights requests, please use the subject line format indicated below.

• General privacy queries: support@betpro360.ws — subject line: "Privacy Query"
• Data access / correction / deletion requests: support@betpro360.ws — subject line: "Data Request – [your registered mobile number]"
• Underage account reports: support@betpro360.ws — subject line: "Underage Account"
• Security incidents: support@betpro360.ws — subject line: "Security Report" — these are treated as highest priority

BetPro360 support is available 24 hours a day, 7 days a week. Data rights requests are acknowledged within 24 hours and resolved within 30 days. We are committed to responding substantively — not with automated replies that fail to address your actual question.